The dispatch time is indicated on your product page at the time of order. Please note that we will NOT be able to dispatch the orders earlier than the indicated time.

Post-dispatch, the product will reach you within 7-10 working days. 

Loading – Unloading: In case of absence of elevator, loading unloading is provided only till the 1st Floor. In case of narrow staircase, loading unloading will not be provided and the cost, if any, has to be borne by the customer. 

All the products are transported and delivered using partner delivery network.

While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not got in touch with you.

Customers are strongly recommended not to order bed mattresses before the installation of the product. Bed sizes given on the website are suggestive only and subject to minor changes which may cause mattress fitting issues. ikOOji cannot be held liable in such cases. 

IMPORTANT: In case of union issues for last mile delivery, logistics charges need to be borne by the customer. 

Installation – In case of unassembled products, the same will be provided within 48-72 hours of product delivery. 

Due to COVID19 pandemic, it is taking more than usual time for shipments & deliveries. Your cooperation is solicited.