Terms of Sale - ikOOji

These terms of the offer for sale (“Supply Terms”) apply to products purchased via www.ikooji.com which is a website managed by ikOOji solutions private limited, a company incorporated under the Companies Act, 1956, (“Company” or “ikOOji solutions private limited” and its successors and assigns).

PLEASE READ THE TERMS OF OFFER FOR SALE CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR AVAILING ANY SERVICES ON THE WEBSITE. ANY PURCHASE MADE BY YOU THROUGH THE WEBSITE SHALL SIGNIFY YOUR ACCEPTANCE OF THE SUPPLY TERMS AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME

IF YOU DO NOT AGREE WITH THE SUPPLY TERMS, PLEASE DO NOT ACCESS THE WEBSITE FOR ANY PURCHASE.

Business

The Website is a platform for the online sale of furniture and home decor merchandise (“products”) and allied services (“services”) offered by ikOOji and the purchase of products and services by you. For the point of clarity, the products and services are manufactured and sold, under the brand “ikOOji”, which is owned by ikOOji solutions private limited. ikOOji also delivers the products to You directly or through its authorized partner.

ikOOji has the right to change or discontinue any products and services at any time, without notice. ikOOji may add or modify the procedures, modes, processes, or conditions of purchase at any time. ikOOji shall not be liable to You or to any third party for any modification, suspension, or discontinuance of any product or any aspect of the services.

Products

ikOOji sells a variety of products. Services, such as shipping, in relation to the products shall be as per the ikOOji policy or the concerned logistics partner’s policy, which may be changed by the concerned party from time to time.

ikOOji enables Sale & Shipping for all the products on the Website as per the company’s policy, which may be changed from time to time.

We try our best to deliver products exactly the way they appear on the site. However, the nature and tendency of natural wood-based products is that each piece of furniture is unique in its own way. ikOOji hereby disclaims any guarantees of exactness of the finish, color, shade, or appearance of the final product ordered by the user. The quality of any products, services, information, or other material purchased or obtained by you through our Website may differ from your expectations. In the case of any significant material damage to the Product, the customer must inform the delivery person & send photographic evidence of the damaged product via email to info@ikooji.com at the time of delivery receipt of the Product. ikOOji will review the evidence, and take the necessary action as per terms of Warranty & Replacement.

In case, you receive a damaged product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or write to us at info@ikooji.com

Warranties and Claims

Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim (a) that is contrary to the above or (b) where products have been used contrary to the conditions of usage; will be entertained.

Services

You should take all responsibility for Your own actions in utilizing the products and service and the Website in relation to the services availed or purchased by You and ikOOji shall not be liable for any such action or consequence thereof.

You represent that You are of legal age to form a binding contract and are not a person barred from purchasing products or receiving services under the laws as applicable in India.

Shipping And Delivery

In case we are yet to start delivery and post-sales services in your city, whenever ikOOji finds it operationally possible, we may deliver the product at your doorstep provided You make an advance payment of the entire order amount at the time of placing the order

For such areas we will not be able to provide installation service and the products will not be covered under any warranty. However, at ikOOji’s sole discretion, ikOOji may solve any post sales related issues and provide installation services. Please get in touch with the customer service for further inquiries.

Please note ikOOji does not give any kind of After Sales service where the sales have been made to the business or corporate offices. However, at ikOOji’s sole discretion, ikOOji may decide to provide after-sale service to Corporates

The prices on the website are subject to price fluctuations, due to various factors. Once an order is placed by you, you will be liable to pay such amount as was displayed on the date of the order and the invoice.

All services are provided on an “as is” basis. ikOOji makes no warranties, whether express or implied, in relation to the services, in particular those of merchantability, non-infringement, or fitness for purpose.

Bank details

While shopping with ikOOji you agree to provide correct and accurate Credit / Debit card details to the approved payment gateways. You shall not use a Credit / Debit card that is not lawfully owned by you. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation, or court order. You will be solely responsible for the security and confidentiality of Your Credit / Debit card details. ikooji expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your Credit / Debit card.

Refund/Exchange/Return Policy

We are committed to 100% customer satisfaction. In case you confirmed the order by mistake or you find something else more interesting soon after placing the order, you can cancel the order within 24 hours of confirmation. In case you opt for the EMI option, then the order cannot be canceled after confirmation.

In highly unlikely circumstances, if the product received by the customer is broken/damaged, the customer is required to inform us within 24 hours of receiving the product. In the opinion of Ikooji, if the product is broken/damaged, it may be ONLY returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Ikooji, to address the issue.

After 24 hours of delivery of the product to the correct address, ikOOji will not be able to accommodate any cancellation or replacement requests.

We highly recommend that you or the customer, be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform us immediately at info@ikooji.com or call us at 85957 01880. You can even drop us a message on WhatsApp on the same number with the image clearly showing the damaged product.

In case of the wrong product being delivered, ikOOji will immediately get it replaced with the correct product. However, if at the time of replacement, the earlier product gets damaged by the customer, ikOOji holds the right to charge in full the price of the product + the shipment charges for the replacement.

In case of any refunds- A Refund will be credited to your account after 20 days from the day of your refund request made on your purchased item. You can request for your refund by dropping us a mail at info@ikooji.com.

Indemnity

You shall indemnify, defend and hold harmless Ikooji from and against any and all losses, liabilities, claims, damages, demands, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by ikooji that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms or any Additional Terms applicable to purchase of Products and/or Services, or any violation of the Terms and/or Terms of Offer for Sale or other terms and conditions relating to the use of the Website and the purchase of Products

In no event shall Ikooji, its officers, directors, employees or partners be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not ikooji has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your purchase of the products and services herein. Notwithstanding anything to contrary, Ikooji’s entire liability to you under this Terms of Sale or otherwise shall be limited to the refund of the money paid by you, for any product or service in connection with your purchase against which the claim has arisen, which amount shall be refunded to you.

Promotion/Offer/Sale

These terms apply to offer for SALE of products via www.ikooji.com

ikooji has the right to change or discontinue any Offer/SALE/SCHEMES at any time.
ikooji shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the promotions and offers.
The mentioned offer is valid only for online SALE through www.ikooji.com
The prevailing discount is valid only for the notified period or until stocks last and No extensions will be possible on the offer unless clearly mentioned.
The offer is applicable on any number of purchases made until the last date mentioned unless stated otherwise on the offer.
It is not possible to modify the order on which the offer has been applied.
Existing orders cannot be canceled in an attempt to avail of the other offer. This offer is valid only for subsequent purchases.
No two offers can be clubbed for the purchase of the same product at a time.
Gift vouchers and promo codes shall be redeemed within the specified period and set category as mentioned.
Products will be delivered to you as per the delivery date mentioned on the order confirmation email.

Governing Law

These Supply Terms and the relationship between you and ikOOji shall be governed in accordance with the laws of India without reference to conflict of laws principles.

All claims, differences, and disputes arising under or in connection with or in relation to these Supply Terms or any transactions entered into on or through the website or the relationship between You and ikOOji shall be subject to the exclusive jurisdiction of the courts at New Delhi and You hereby accede to and accept the jurisdiction of such courts